Resolve. Efficient. Simplify. Employee Helpdesk Software

Q: What is an internal help desk?

An internal helpdesk helps you to receive, track, and resolve issues within the organization. It acts as a great tool to centralize and manage requests in a few minutes.

Q: What are the benefits of internal help desk software?

Our software helps to consolidate requests and also provides workflow automation to cut all repeating tasks.

Q: What Industries and Departments Do IT Ticketing Systems Work Best In?

Ticketing systems work for industries where an IT support team is needed. Some of the main industries and departments that benefit from ticketing systems are education, healthcare, manufacturing, MSP, and HR.

Streamlines support operations, enabling efficient ticket
management and seamless communication between
employees and IT/HR teams

Bring back employees to the
office with confidence

Valuable Customers

HelpDesk has helped over 500+ leading brands to create an organized workplace.

Bring back employees to the
office with confidence

Key Features

Boost Employee Productivity with Our Employee Helpdesk Software!

Efficiently manage employee inquiries, provide timely responses, and drive employee satisfaction

Auto-assign tickets

Auto-direct tickets to already category-tagged users with relevant skills and ensure that every problem is best addressed.

Ticket Categorization

Segregate categories such as Admin services, HR requests, or any other department for easy navigation while raising a ticket.

Private Note

Enable private chat to conceal the internal communication that happens with other support team members.

Updated Logs

Get better visibility into daily activities, track changes made by the agents at any given time, and historical reporting.

Instant Alerts

Get escalation notifications for SLA overdue tickets and understand ticket status with instant alerts in the resolving process.

Track Status

Keep track of the ticket status from the comfort of your desks and get instant notifications as soon as the ticket is resolved.

Auto-assign tickets

Auto-direct tickets to already category-tagged users with relevant skills and ensure that every problem is best addressed.

Ticket Categorization

Segregate categories such as Admin services, HR requests, or any other department for easy navigation while raising a ticket.

Private Note

Enable private chat to conceal the internal communication that happens with other support team members.

Updated Logs

Get better visibility into daily activities, track changes made by the agents at any given time, and historical reporting.

Instant Alerts

Get escalation notifications for SLA overdue tickets and understand ticket status with instant alerts in the resolving process.

Track Status

Keep track of the ticket status from the comfort of your desks and get instant notifications as soon as the ticket is resolved.

How does the Internal help desk work?

Deliver Quick Support to Your
Internal Employees

Minimalistic setup time

Give your business a competitive edge, with end-to-end deployment, and installation. Admins can easily set up categories, subcategories, assign users, and set SLA in just ten minutes.

Self-Service Portal

Helpdesk is available on the web, android, and iOS platforms for better adoption. Users can raise tickets at their convenience from any of these modes or even scan the QR code-tagged assets.

Reopen Tickets

Instead of creating new tickets every time, use the option to reopen already closed tickets to save time. Drag and drop tickets to other categories by just adding comments to the same.

Insights And Reports

Track your metrics efficiently with deep insights and reports. Agents can view the progress of each ticket, prioritize urgent issues, and respond to them on time with the interactive dashboard.

Stop wasting
time and money

Benefits

Seamless Internal Ticketing Solution

Submit tickets, track progress, and
enjoy peace of mind knowing your issues are being resolved

Quick resolution of internal issues

Reduced overall cost & effort

360-degree internal support experience

Streamline processes and workflow

Better utilization of support & admin services

Increased operational productivity

SeQure Customer Testimonials

Exceeds customer
expectations

Our customers are at the heart of what we do, and here is
what our customers have to say

“It has saved us a ton of time and also money since we do not need someone sitting at the front desk any longer. We have been very pleased with all the aspects of the Heptagon experience. The customer service and values are definitely worth five stars.”

Elisha Covey

(President,
Trojan consulting group)

“The touchless visitor management system with its COVID proof features helped us screen every individual at the front kiosk, mark employee attendance using QR code technology and ensure a safe and secured COVID free workspace.”

Naresh Gundala

(Assistant Manager,
Intron Life Sciences Pvt Ltd.)

“visitors can right away check in with this smart solution and connect with the concerned representative. A simple, fast and hassle-free solution”

Conrad Vinodh

(Administration and
Facilities, at Whatfix)

Frequently Asked Questions

What is an internal help desk?

An Employee helpdesk helps you to receive, track, and resolve issues within the organization. It acts as a great tool to centralize and manage requests in a few minutes.

What are the benefits of internal help desk software?

What Industries and Departments Do IT Ticketing Systems Work Best In?

The Best at
What We Do

Awards & Recognition

Award-winning platform helping companies
to transform into a better workplace