Internal Helpdesk

Mobile First Helpdesk for
your Hybrid Workforce

Mobile First Helpdesk for your Hybrid Workforce

Manage all employee service requests through a
super-powered virtual command centre

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Internal Helpdesk

Why a Ticketing System is Essential in the New Normal?

Post COVID your teams are going virtual and the office became a state of mind rather than a physical place. A powerful ticketing system is essential to navigate the complexities of this hybrid environment and succeed.

Help Your Remote Teams Perform 100% Efficiently

SeQure Helpdesk to support the new normal. A must have solution to address the concerns and queries of remote workforce at the earliest
Powerful Ticketing Dashboard Keep Remote Workforce Engaged Employee Self Service Portal
1

Powerful Ticketing Dashboard

Powerful Ticketing Dashboard

Intelligent dashboard designed for easy integration and accessibility.Simple enough for people with no training to create, track, and manage support tickets.

2

Keep Remote Workforce Engaged

Keep Remote Workforce Engaged

Ensure adequate support is provided to your remote colleagues. Having a supportive and innovative culture can breed loyalty to the company and happiness within roles.

3

Employee Self Service Portal

Employee Self Service Portal

Self service mobile application for employees to raise tickets from anywhere and anytime. Let your remote employees solve their problems at their convenience.

Employee Centred Self Service Helpdesk

Adopting a remote work culture is not just about making changes in policies and culture, its also a transformation to make remote work easier for employees. Transform and ensure that your employees have the right support ticket management system to sail through their day to day hassle.
1

Instant Response

Instant Response

Instant response is a clear indication that you genuinely care for your employee concerns. Send instant notifications and status checks to make sure that your employees get a quick response to the support tickets they raise.

2

Auto Assign Tickets

Auto Assign Tickets

Optimize the use of automation for ticket resolution. Depending up on the nature of support ticket our inbuild technology will assign it to the right available agents, making sure your ticket is resolved without any delay.

3

Minimalistic Setup Time

Minimalistic Setup Time

Give your business a competitive edge, end-to-end deployment and installation in 10 min.

Instant Response Auto Assign Tickets Minimalistic Setup Time

More Reason to Choose SeQure Helpdesk

SeQure Helpdesk is full of features that help you prioritize tickets, track performance
and predicts issues. Crucial technology to set up the path for your remote teams success.
  • Icons for Open Tickets With QR Code

    Open Tickets With QR Code

    Scan QR code tagged accessories to open instant support tickets.
  • Icons for Open Tickets With QR Code

    Track Communications

    Upgrade to omnichannel support system. Channel all your internal queries to a single dashboard for real-time communication and faster resolution.
  • Icons for Automate Ticket Management

    Automate Ticket Management

    Say no to legacy enterprise ticketing systems, empower your ticketing workflows with the latest technology to run on autopilot.
  • Icons for Insights and Reports

    Insights and Reports

    Interactive dashboard to pull deep insights and reports. on ticket status, ticket volume, resolution time, etc.
  • Icons for Private Chats

    Private Chats

    Get quick and consistent respond from support team. Private chats rooms to get support tickets with confidentiality nature resolved.
  • Icons for Custom Ticket Views

    Custom Ticket Views

    Personalize ticket views to making it easy for support team, admins, ticket creator. Track the progress of your tickets right from the moment it is generated.
Icons for Open Tickets With QR Code

Open Tickets With QR Code

Scan QR code tagged accessories to open instant support tickets.
Icons for Open Tickets With QR Code

Track Communications

Upgrade to omnichannel support system. Channel all your internal queries to a single dashboard for real-time communication and faster resolution.
Icons for Automate Ticket Management

Automate Ticket Management

Say no to legacy enterprise ticketing systems, empower your ticketing workflows with the latest technology to run on autopilot.
Icons for Insights and Reports

Insights and Reports

Interactive dashboard to pull deep insights and reports. on ticket status, ticket volume, resolution time, etc.
Icons for Private Chats

Private Chats

Get quick and consistent respond from support team. Private chats rooms to get support tickets with confidentiality nature resolved.
Icons for Custom Ticket Views

Custom Ticket Views

Personalize ticket views to making it easy for support team, admins, ticket creator. Track the progress of your tickets right from the moment it is generated.

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