Top 10 actionable tips to improve digital employee experience in 2022
Internal Helpdesk

Top 10 actionable tips to improve digital employee experience in 2022

During the Covid-19 pandemic, the entire world had sought digital means to conduct business or to support and comfort to each other. But the darkness of 2020 unknowingly showed us the light at the end of the tunnel and made us realize how we can use the vast expanse of the digital world as leverage.

Even now, almost everyone is gravitating toward the digital space after the post-pandemic era. Employees being at the forefront are the ones who have been facing a change in experience. From tea-time office discussions to zoom-meeting discussions, it is a drastic change.

Do you as a business owner seek to improve the digital employee experience (DEX) so that there is a boost in productivity and creativity? Worry not because, in this blog, we’ve penned down everything in detail so that your virtual employee is content and on the right track

Give training on remote work tools

Slack and Zoom might still be new to many employees because they have not been accustomed to using them earlier. Hence, companies need to give a basic walkthrough about how to use the various tools like employee help desk so that it does not hamper their work process.

Make sure they have everything they need

To ensure that your team’s digital employee experience succeeds, you must check on all the work-from-home essentials. Keep an appropriate and seamless checklist through the Internal Helpdesk virtual command center so that your employees have their laptops, a reimbursement for the internet, a tracking sheet on queries, and more. You can also have an employee loyalty reward when your employee achieves certain milestones.

Keep a check on their well-being

Among the many other things, one significant aspect that the pandemic has taught us is that physical well-being and mental well-being are also important. And with work from home being a new work environment, it might take a toll on their stress. Hence, you can always help them with virtual counseling sessions, providing them with amenities like virtual workouts, a meditation app subscription, and more.

 Set boundaries

Working from home sounds great, but your employees might sometimes find themselves in a problem because of the unending meetings rather than getting the job done. Hence, it is essential to ensure that the work activities have a whole boundary wall. Ask your employees if they are finding appropriate focus time, ask during which hours of the week they would like to be active for a meeting session, and also ensure that there is a limit for overtime work.

Being clear about meeting schedules

The difference between on-site and remote workers is the unending meetings. Therefore, it is better to set a number on how many meetings will be conducted in a week so that no one is overflowed with work. The duration of the meeting is also essential so that it is short, crisp, and productive rather than eternal. Tools like Google Calendar or Doodle can be used to schedule it, and also the agenda of the meeting should be set clear before the meeting takes place. 

One-on-one sessions

To ensure that you check your work-from-home employees appropriately, you must get on a one-on-one session with them. It can be either biweekly or monthly. This helps you know about their work-from-home experience, workload and building a solid rapport, and they can also convey to you if they need help with anything. These sessions are commendable to be in touch with and give them the best digital employee experience

Hosting retreats

Yes, working from home is bliss for most employees, but they also love coming together and working as a significant team every once in a while. So with the aid of a company retreat, everyone can work as a team. If your company is a full-fledged work-from-home and you have never conducted a retreat, then let me tell you that it’s a great way to strengthen the purpose of your employees. They can also get to know their co-workers and have a fun experience.

Send packages of appreciation

Most of the time, being in the virtual arena makes us miss the tangibility or something which makes it real. Your remote employees deserve a lot of appreciation; hence, send them letters or care packages so that they become a close-knit part of your corporate family. For example, you can send them books, games, a bag of snacks, a relaxation package, or more. This process will make you know what they love so that you can send these bits of appreciation appropriately.

 Make the onboarding experience count

Onboarding is the first interaction that you will have with your remote employees. To ensure that it is all comfortable and not awkward by any means:

  • Ensure that your employee settles in properly to their new role in the company.
  • Share the onboarding process with others, so the newbie doesn’t get overwhelmed. Since it might be a no-video zoom meeting, ensure that your new employee hears many voices so that they can get to know others as well.
  • Create a document for the virtual onboarding process so that it can be reusable for new hires in the future.

 Words of affirmation

As conveyed above, in this new standard, mental health is being paid heed to and more and more organizations are ensuring that there is no toxic work culture. Language of appreciation is something that will work with virtual employees. Your employees must feel that they are being cared for at work.

 A virtual employee’s experience is filled with newness. It can be a bit challenging to improve their experience. Still, it is all about taking the initiative and setting the goals so that there is ample engagement despite the hassles presented in the post-pandemic era. All it takes is a small step.

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