Employee Helpdesk Software – Enabling a New Synergy Between Facility Management and The IT Help Desk

Facility Management has traditionally been a reactive process; Facility Managers often spring into action only when an issue is reported. But in today’s era, where user experience takes precedence over everything, taking a reactive approach like this can negatively impact employee morale and performance. Not only do today’s users expect their tools, infrastructure, and equipment […]

Data Analytics In Facilities Management
Facility Management

Data Analytics In Facilities Management – Could There Be A Role?

For too long, facility management remained a reactive process. Facility managers would jump into action only when they observed damage in the facility. They were rated on how fast they addressed employee complaints. Isn’t that why so many SLAs are based on metrics like “response time” and “resolution time”? Maintenance often got the short shrift. […]

Workplace Digital Transformation Strategy
Visitor Management

Why Your Workplace Digital Transformation Strategy Must Not Ignore Your Visitors

85% of employees say health and safety in a workplace is a more significant consideration now than before the pandemic The pandemic has made it critical for every business to restrict unnecessary person-to-person contact. In that context, the spread has, reasonably, intensified concerns regarding how businesses manage visitors. As it happens, there are several businesses […]