How to Resolve remote Employee Support Tickets Instantly
Internal Helpdesk

How to Resolve Remote Employee Support Tickets Instantly

Workplaces are changing, we are heading toward smart workplaces designed to deliver unique experiences. The possibility of having a flexible workplace was never considered possible before the COVID-19 crisis, yet here we are. Organisations worldwide are synergising strategies around hybrid workplace culture, making sure the hybrid workforces remain motivated, creating a contactless workplace, and so […]

Internal Employee Helpdesk
Employee

Internal Helpdesk Software – Must Have Components for Faster Ticket Resolution

In the current day & age, just like customers, employees also tend to expect a lot from the companies they’re working for. There’s no denying that a respectable company employee will always rate ‘quick problem resolution’ as one of the significant factors in separating a good employee experience from a bad one. Therefore, your company […]

Hybrid Workplace Management
Asset Management

The Hybrid Workplace – A Facility Manager’s View

The COVID-19 effect caused organizations to mobilize remote working faster than someone could say ‘Jack Robinson’. This shift has now propelled the rise of the hybrid workspace – a workspace where remote work and the physical office operates in harmony as organizations welcome back the workforce. As the pandemic wanes, research shows, that most organizations […]

Employee-Helpdesk-Software-Facility-Management
Employee

Employee Helpdesk Software – Enabling a New Synergy Between Facility Management and The IT Help Desk

Facility Management has traditionally been a reactive process; Facility Managers often spring into action only when an issue is reported. But in today’s era, where user experience takes precedence over everything, taking a reactive approach like this can negatively impact employee morale and performance. Not only do today’s users expect their tools, infrastructure, and equipment […]